[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Digital Tickets Made Easy: Help & Support” _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”40px||10px||false|false” custom_padding_phone=”||10px||false|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”9a1805a3-c29d-4ffa-bf89-82729353589e” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_line_height_tablet=”” header_2_line_height_phone=”1.2em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”9a1805a3-c29d-4ffa-bf89-82729353589e” custom_margin=”20px||0px||false|false” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
Skip the lines. Scan and go<\/strong><\/p>\n Your mobile ticket lives in your TUTS Digital Wallet\u2014no app required. Log in, show your dynamic QR at the door, and you\u2019re in.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/mytickets.tuts.org\/” url_new_window=”on” button_text=”Open My TUTS Mobile Tickets” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”25px||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=MunKdgVJiSc&t=1s” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”How it works” module_class=”creative-team” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”0px||70px||false|false” custom_padding_tablet=”0px||40px||false|false” custom_padding_phone=”||40px||false|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” custom_padding_last_edited=”on|phone” module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-primary-color” background_enable_image=”off” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”40px|40px|10px|40px|false|true” custom_padding_phone=”30px|20px|0px|20px|false|true” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.tuts.org\/wp-content\/uploads\/Digital-Ticket-Help-Guide-Image.jpg” alt=”Digital Ticket Help Guide Image” title_text=”Digital Ticket Help Guide Image” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”number-list” _builder_version=”4.27.5″ _module_preset=”9a1805a3-c29d-4ffa-bf89-82729353589e” text_text_color=”#FFFFFF” ol_text_color=”#FFFFFF” header_2_text_color=”#FFFFFF” hover_enabled=”0″ header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_line_height_tablet=”” header_2_line_height_phone=”1.2em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-heading-color%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22%93}” sticky_enabled=”0″]<\/p>\n No app to download; any web browser works (Safari, Chrome, Firefox).<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”TUTS Guest Services (Primary Box Office Support)” module_class=”executive-staff-section” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(45,37,125,0.1)” custom_padding_tablet=”40px||40px||true|false” custom_padding_phone=”40px||40px||true|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px|auto||auto|false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|45px|50px|45px|true|true” custom_padding_tablet=”40px|40px|30px|40px|false|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb title=”Pro tips before you arrive” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3″ icon_placement=”left” image_icon_width=”40px” image_icon_width_tablet=”35px” image_icon_width_phone=”28px” image_icon_width_last_edited=”on|phone” module_class=”jambo-font” _builder_version=”4.27.4″ _module_preset=”default” header_font=”GT-America-Standard-Black|900|||||||” header_text_color=”#D93187″ header_font_size=”30px” body_text_color=”#100d32″ image_icon_custom_margin=”||||true|false” image_icon_custom_padding=”||||true|true” custom_margin=”||18px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px||false|false” header_font_size_tablet=”30px” header_font_size_phone=”22px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3%22:%91%22icon_color%22%93}”][\/et_pb_blurb][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” link_font=”||||on||||” link_text_color=”gcid-primary-color” ul_font_size=”18px” custom_padding_last_edited=”off|desktop” global_colors_info=”{%22gcid-041966c4-17d4-461d-bbac-54195313565e%22:%91%22text_text_color%22%93,%22gcid-heading-color%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22link_text_color%22%93}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|45px|50px|45px|true|true” custom_padding_tablet=”40px|40px|30px|40px|false|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb title=”Sharing tickets with friends” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3″ icon_placement=”left” image_icon_width=”40px” image_icon_width_tablet=”35px” image_icon_width_phone=”28px” image_icon_width_last_edited=”on|phone” module_class=”jambo-font” _builder_version=”4.27.4″ _module_preset=”default” header_font=”GT-America-Standard-Black|900|||||||” header_text_color=”#D93187″ header_font_size=”30px” body_text_color=”#100d32″ image_icon_custom_margin=”||||true|false” image_icon_custom_padding=”||||true|true” custom_margin=”||18px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px||false|false” header_font_size_tablet=”30px” header_font_size_phone=”22px” header_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3%22:%91%22icon_color%22%93}”][\/et_pb_blurb][et_pb_text module_class=”award-info-list” _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”gcid-primary-color” link_font=”||||on|||gcid-primary-color|” link_text_color=”gcid-primary-color” ul_font_size=”18px” custom_padding_last_edited=”off|desktop” locked=”off” global_colors_info=”{%22gcid-heading-color%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22link_text_color%22%93}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” custom_margin=”30px|auto||auto|false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|45px|50px|45px|true|true” custom_padding_tablet=”40px|40px|30px|40px|false|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb title=”Forgot your phone or can\u2019t find your ticket?” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3″ icon_placement=”left” image_icon_width=”40px” image_icon_width_tablet=”35px” image_icon_width_phone=”28px” image_icon_width_last_edited=”on|phone” module_class=”jambo-font” _builder_version=”4.27.4″ _module_preset=”default” header_font=”GT-America-Standard-Black|900|||||||” header_text_color=”#D93187″ header_font_size=”30px” body_text_color=”#100d32″ image_icon_custom_margin=”||||true|false” image_icon_custom_padding=”||||true|true” custom_margin=”||18px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px||false|false” header_font_size_tablet=”30px” header_font_size_phone=”22px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3%22:%91%22icon_color%22%93}”][\/et_pb_blurb][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” link_font=”||||on||||” link_text_color=”gcid-primary-color” ul_font_size=”18px” custom_padding_last_edited=”off|desktop” global_colors_info=”{%22gcid-041966c4-17d4-461d-bbac-54195313565e%22:%91%22text_text_color%22%93,%22gcid-heading-color%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22link_text_color%22%93}”]No stress\u2014visit Guest Services at the Box Office on performance night and we\u2019ll print a temporary ticket. (Charging your phone ahead of time helps speed entry!)[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|45px|50px|45px|true|true” custom_padding_tablet=”40px|40px|30px|40px|false|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb title=”Already printed your tickets?” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3″ icon_placement=”left” image_icon_width=”40px” image_icon_width_tablet=”35px” image_icon_width_phone=”28px” image_icon_width_last_edited=”on|phone” module_class=”jambo-font” _builder_version=”4.27.4″ _module_preset=”default” header_font=”GT-America-Standard-Black|900|||||||” header_text_color=”#D93187″ header_font_size=”30px” body_text_color=”#100d32″ image_icon_custom_margin=”||||true|false” image_icon_custom_padding=”||||true|true” custom_margin=”||18px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px||false|false” header_font_size_tablet=”30px” header_font_size_phone=”22px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3%22:%91%22icon_color%22%93}”][\/et_pb_blurb][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” link_font=”||||on||||” link_text_color=”gcid-primary-color” ul_font_size=”18px” custom_padding_last_edited=”off|desktop” global_colors_info=”{%22gcid-041966c4-17d4-461d-bbac-54195313565e%22:%91%22text_text_color%22%93,%22gcid-heading-color%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22header_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_4_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22link_text_color%22%93}”]<\/p>\n TUTS no longer issues print-at-home PDFs. If you previously printed tickets and now want digital delivery instead, contact Guest Services by email<\/a> or at 713.558.8887<\/a>. Once we deliver your digital tickets, the printed versions become invalid.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding_tablet=”40px||10px||false|false” custom_padding_phone=”||10px||false|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”9a1805a3-c29d-4ffa-bf89-82729353589e” header_2_text_align=”center” header_2_font_size=”60px” header_2_font_size_phone=”28px” global_colors_info=”{}” header_2_letter_spacing__hover_enabled=”on|desktop”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” module_class=”staff-cards” _builder_version=”4.27.4″ _module_preset=”default” max_width=”1100px” module_alignment=”center” custom_margin=”30px|auto|-4px|auto|false|false” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”gcid-secondary-color” open_toggle_background_color=”rgba(45,37,125,0.1)” closed_toggle_background_color=”rgba(45,37,125,0.1)” toggle_icon=”||fa||900″ icon_color=”gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”gcid-primary-color” toggle_font=”GT-America-Standard-Bold|–et_global_heading_font_weight|||||||” toggle_font_size=”22px” body_text_color=”gcid-primary-color” toggle_font_size_tablet=”22px” toggle_font_size_phone=”20px” toggle_font_size_last_edited=”on|phone” db_closeable=”on” border_color_all=”gcid-heading-color” global_colors_info=”{%22gcid-cbb0aa3c-53b9-42ce-8592-031b84ed4fb3%22:%91%22icon_color%22,%22icon_color%22%93,%22gcid-primary-color%22:%91%22body_text_color%22,%22toggle_text_color%22,%22body_text_color%22%93,%22gcid-secondary-color%22:%91%22open_toggle_text_color%22,%22open_toggle_text_color%22%93,%22gcid-heading-color%22:%91%22border_color_all%22,%22border_color_all%22%93}”][et_pb_accordion_item title=”What is mobile ticketing?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]A secure, scannable ticket on your phone with a unique QR code\u2014no paper needed. Available shortly after purchase in your TUTS Digital Wallet.[\/et_pb_accordion_item][et_pb_accordion_item title=”When will my QR code show up?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Approximately 4 hours before your performance start time.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I take a screenshot?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]No. The QR refreshes regularly and must be scanned live from your wallet.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to download an app?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]No app needed\u2014just use your web browser and go to MyTickets.TUTS.com.[\/et_pb_accordion_item][et_pb_accordion_item title=”My friend is running late\u2014can they still get in?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Tickets remain scannable up to 30 minutes after the show begins. You can still share their ticket from your wallet even after curtain.[\/et_pb_accordion_item][et_pb_accordion_item title=”Need help?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Guest Services<\/strong><\/p>\n Email: guestservices@tuts.org<\/a> Subscriber questions? Visit Subscriber Services for exchange policies and benefits.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Digital Tickets Made Easy: Help & SupportSkip the lines. Scan and go Your mobile ticket lives in your TUTS Digital Wallet\u2014no app required. Log in, show your dynamic QR at […]<\/p>\n","protected":false},"author":8,"featured_media":39875,"parent":38071,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-39825","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/pages\/39825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/comments?post=39825"}],"version-history":[{"count":0,"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/pages\/39825\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/pages\/38071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/media\/39875"}],"wp:attachment":[{"href":"https:\/\/www.tuts.org\/wp-json\/wp\/v2\/media?parent=39825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}How It Works<\/h2>\n
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Frequently Asked Questions<\/h2>\n
Phone: 713.558.8887<\/a>
Hours: Monday\u2013Friday, 12\u20136 pm<\/p>\n